Keeping Production Running

Through Partnership and Proactive Service 

At Graniten, service is about helping customers maximize uptime, maintain performance and prepare for future production requirements throughout the entire lifecycle of their equipment. Through preventive maintenance, remote support, spare parts management, modernization projects and structured Service Level Agreements (SLAs), our Service & Aftermarket team works closely with customers to ensure long-term operational success.  

We recently joined Mikael Gillerstedt, Team Lead Service & Aftermarket, to showcase how Graniten supports customers long after installation and commissioning. Through proactive maintenance, technical expertise, and close customer collaboration, the team’s focus is clear: helping customers achieve reliable, efficient and future-ready production. 

In pharmaceutical manufacturing, reliability is critical. Even short periods of downtime can impact production schedules, delivery performance, and operational efficiency. 

That is why Graniten’s Service & Aftermarket team works proactively with customers through preventive maintenance, performance reviews, spare parts planning, training and technical support.  

The goal is simple: prevent issues before they affect production. 

“The customer dialogue is incredibly valuable. By understanding how our customers work, the challenges they face, and their future plans, we can provide support that creates real long-term value.”

says Mikael Gillerstedt, Team Lead Service & Aftermarket. 

What truly differentiates Graniten is our partnership-driven approach to service. 

Rather than waiting for something to happen, we work closely with our customers through regular operational review meetings with maintenance and production teams. These meetings provide a forum to discuss equipment performance, maintenance planning, upcoming challenges, and opportunities for improvement. 

In parallel, recurring business reviews ensure alignment on long-term objectives, production requirements, future investments, and continuous improvement initiatives. 

This structured way of working allows us to develop a deep understanding of each customer’s operations and priorities. Instead of simply responding to service requests, we act as a trusted partner who proactively identifies opportunities, minimizes risk, and helps customers maximize the value of their equipment throughout its lifecycle.

One of Graniten’s strengths is the ability to support customers throughout the complete lifecycle of their equipment. 

 Our Service & Aftermarket offering includes: 

• Preventive maintenance and inspections 
• Spare parts management 
• Remote technical support 
• Operator and maintenance training 
• Performance reviews and optimization 
• Upgrades and modernization projects 
• Lifecycle planning and long-term equipment strategy 

Rather than viewing service as a separate function, we see it as a continuation of the partnership established during the machine delivery project. 

For customers looking for a more structured support model, Graniten offers tailored Service Level Agreements (SLAs). By combining proactive maintenance, regular business reviews, agreed response levels and lifecycle planning, SLAs help create a predictable support model that aligns with production goals and future requirements. 

All service activities, maintenance actions and follow-ups are managed through Graniten’s ticketing system, ensuring transparency, traceability, and efficient communication throughout the customer journey. 

Instead of reacting to issues when they occur, customers and Graniten work together to identify opportunities, optimize performance, and reduce operational risk. 

During a recent annual maintenance visit in Italy, Mikael joined the team onsite to meet with the customer, review equipment performance and discuss future support needs. Visits like these reflect Graniten’s commitment to staying close to our customers and ensuring that service remains focused on continuous improvement, reliability, and long-term success. 

“Being able to visit customers and see their daily operations firsthand provides invaluable insights. It helps us understand their reality, learn from their experience, and ensure that we’re delivering the support and solutions they truly need.” 

Mikael Gillerstedt, Team Lead Service & Aftermarket. 

The most successful production lines are not supported by technology alone. They are supported by strong partnerships, proactive planning, and access to the right expertise when it matters most. 

That is exactly what Graniten’s Service & Aftermarket team delivers every day: helping customers maximize uptime, reducing operational risk and getting the most value from their equipment over the long term.

Because great service is not about reacting to problems. 

It’s about helping customers stay one step ahead. 

Want to learn more and see how Graniten can support you?

Fill in our contact form today and let’s discuss!